AR Caller

OR

Medical Billing Associate
Revenue Cycle Specialist
Healthcare BPO Executive
Claims Follow-Up Representative
Medical AR Analyst

Last updated on 12 Feb 2026

Overview

An AR Caller works in healthcare revenue cycle management by following up on unpaid claims with insurance companies. They ensure the timely collection of payments for medical services rendered. Precision, communication skills, and knowledge of insurance processes are vital. Their work helps healthcare providers maintain a healthy cash flow. Most AR Callers operate in back-office or BPO environments.

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Job Description
  1. Call insurance companies to follow up on pending claims.
  2. Analyze denial reasons and suggest corrections or re-submissions.
  3. Document call outcomes accurately.
  4. Maintain target productivity and quality benchmarks.
  5. Collaborate with the coding and billing departments.
  6. Ensure HIPAA compliance and confidentiality.
  7. Resolve payment-related queries with clients and payers.
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