Patient Service Representative
OR
Last updated on 16 Oct 2025
Overview
A Patient Service Representative plays a vital role in bridging the communication between patients and healthcare providers. They ensure smooth front-office operations in clinics, hospitals, or medical practices. The role includes handling patient inquiries, managing appointments, and maintaining accurate records. They also assist in billing, insurance verification, and administrative support. This position is essential in enhancing patient experience and maintaining operational efficiency in a healthcare setup.
Job Description
- Greet and assist patients in person or over the phone with professionalism and empathy.
- Schedule, confirm, and manage patient appointments efficiently using healthcare software systems.
- Maintain accurate and up-to-date patient records and documentation.
- Coordinate with medical staff to ensure seamless patient flow and communication.
- Verify insurance details, collect co-pays, and support billing procedures.
- Handle patient concerns or feedback, ensuring prompt and courteous resolution.
- Ensure confidentiality of patient information in compliance with healthcare regulations (e.g., HIPAA).
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