Patient Counsellor
OR
Last updated on 14 Oct 2025
Overview
A Patient Counsellor plays a vital role in guiding patients and their families through medical procedures, treatment options, and emotional challenges. They serve as a bridge between healthcare professionals and patients, ensuring clear understanding and comfort. These professionals are skilled in communication and empathetic listening. They often handle sensitive health information and help patients navigate the healthcare system. Their presence improves patient satisfaction, treatment adherence, and overall healthcare experience.
Job Description
- Provide emotional support and counselling to patients and their families throughout the treatment journey.
- Educate patients about their diagnosis, available treatment options, and post-treatment care.
- Collaborate with doctors, nurses, and administrative staff to ensure coordinated care.
- Assist in managing patient expectations and addressing their concerns or queries.
- Maintain patient confidentiality while handling medical records and personal information.
- Help patients access hospital services, financial aid, or external support systems if needed.
- Conduct follow-up sessions to monitor patient progress and mental well-being.
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