Healthcare Customer Care Representative
OR
Last updated on 21 Nov 2025
Overview
A Healthcare Customer Care Representative plays a crucial role in ensuring smooth communication between patients and healthcare providers. This role involves assisting with appointment scheduling, resolving queries, and handling patient feedback professionally. Representatives are often the first point of contact, so strong interpersonal and problem-solving skills are essential. They also work closely with administrative teams to maintain accurate records and uphold service standards. The position contributes directly to patient satisfaction and operational efficiency within healthcare facilities.
Job Description
- Respond to patient inquiries via phone, email, or in-person, offering prompt and clear assistance.
- Schedule appointments, tests, or follow-ups as per doctor availability and patient convenience.
- Maintain updated patient records and ensure confidentiality of sensitive information.
- Handle complaints or concerns empathetically and escalate issues to supervisors when needed.
- Coordinate with various departments to support seamless patient care and service delivery.
- Guide patients through billing procedures, insurance claims, and payment processes.
- Monitor service feedback to help improve administrative practices and enhance patient experiences.
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