Healthcare Customer Care Representative
OR
Last updated on 21 Nov 2025
Overview
A Healthcare Customer Care Representative plays a crucial role in ensuring smooth communication between patients and healthcare providers. This role involves assisting with appointment scheduling, resolving queries, and handling patient feedback professionally. Representatives are often the first point of contact, so strong interpersonal and problem-solving skills are essential. They also work closely with administrative teams to maintain accurate records and uphold service standards. The position contributes directly to patient satisfaction and operational efficiency within healthcare facilities.
Job Description
- Respond to patient inquiries via phone, email, or in-person, offering prompt and clear assistance.
- Schedule appointments, tests, or follow-ups as per doctor availability and patient convenience.
- Maintain updated patient records and ensure confidentiality of sensitive information.
- Handle complaints or concerns empathetically and escalate issues to supervisors when needed.
- Coordinate with various departments to support seamless patient care and service delivery.
- Guide patients through billing procedures, insurance claims, and payment processes.
- Monitor service feedback to help improve administrative practices and enhance patient experiences.
Related Job Vacancies
View All 81 Jobs
Related Job Roles
Genetic Counselor
Behavioral Scientist
Applied Behavioral Therapist
Related Job Vacancies
View All 860 Jobs
Related Qualifications
MA (Master of Arts)
PhD in Psychology
BA in Clinical Psychology
MA Psychology
MPhil in Clinical Psychology
MA in Sports Psychology
MSc Psychology
PGDCH (Post Graduate Diploma in Clinical Hypnosis)
ASCH Certification in Clinical Hypnosis
MD Psychology
MA in Clinical Psychology
PsyD (Doctor of Psychology)
MSc Clinical Psychology
BSc Clinical Psychology
Bachelor of Science (BSc) in Psychology
BSc in Applied Psychology
BSc in Psychology and Behaviour
Diploma in Psychological Guidance and Counselling
M.Sc. (Medical Psychology)
M.Sc. (Counselling Psychology)
Post Graduate Diploma in Clinical Psychology
Post Graduate Diploma in Counselling and Family Therapy
PhD Clinical Psychology
PhD Educational Psychology
PhD Forensic Psychology
Related Speciality
Genetic Counseling
Applied Psychology
Sports Psychology
Social Science
Psychological Counselling
Infertility Counselling
Clinical Psychology
Sports Neuropsychology
Clinical Hypnosis
Behavioral Medicine
Forensic Psychology
Behavioral Psychology
Related Course Titles
Bookmark