Executive Call Center
OR
Last updated on 27 Oct 2025
Overview
As an Executive in the Call Center, you'll oversee operations, lead teams, and ensure excellent customer interactions, driving efficiency and delivering exceptional service.
Job Description
- Handle inbound and outbound calls professionally and courteously to assist healthcare service users
- Manage appointments, ensuring accuracy and efficiency in scheduling consultations and follow
- ups
- Gather and accurately record patient information and medical history into the database system
- Address patient inquiries, complaints, and concerns promptly and effectively, aiming for first
- call resolution
- Follow all healthcare regulations and protocols to maintain patient confidentiality and data security
- Work closely with medical staff and other departments to coordinate patient care and resolve issues
- Ensure high
- quality service delivery through adherence to call center metrics and performance standards
Key Skills for this Job Role
Empathy
Active Listening
Effective Communication Skills
Professionalism
Problem Solving
Sales and Upselling
Data Security and Privacy
Related Job Vacancies
View All 7490 Jobs
Related Job Roles
Warehouse Executive
Medical Representative
Billing Staff
Assistant Medical Superintendent
Deputy Medical Superintendent
Assistant Sales Manager
Assistant Manager Purchase
Assistant Manager Sales & Marketing
Assistant Manager Operations
Assistant Hospital Administrator
Analyst Quality Control
Quality Control
Receptionist
Executive Quality Assurance
Executive Assistant
Assistant Manager Quality Assurance
Guest Relation Executive
Medical Administrator
Hospital Administrator
Sales Representative
Quality Manager
Operation Manager
Sales Executive
OPD Coordinator
Clinical Administrator
Deputy Medical Administrator (DMA)
Assistant Medical Administrator (AMA)
Regional Sales Manager
Territory Sales Manager
Clinic Receptionist
Clinic Administrator
Clinic Manager
Hospital Quality Manager
Officer-Quality Control (QC)
Hospital PRO
Medical Practice Administrator
Consulting Healthcare Administrator
Sr Executive - Quality Assurance (QA)
Hospital Front Desk Coordinator
Quality Executive
Sr Executive Quality
Patient Relation Officer
Hospital Quality Executive
Patient Relation Executive
Patient Care Coordinator
Sales Engineer
Healthcare Statistician
Transplant Coordinator
Territory Manager
Executive/ Sr Executive IPQA
IPQA Officer
Lab Admin
Hospital Floor Manager
Executive - Hospital Administration
Sr Executive - Hospital Administration
Manager - Hospital Operations
Sr Manager - Hospital Operations
Accessioning Officer
Deputy Medical Superintendent (DMS)
Assistant Medical Superintendent (AMS)
Clinical Scheduler
Medical Claim Doctor
Medical Claim Officer
Transplant Officer
Hospital Workflow Specialist
Store Officer
Dispatch Officer
Sr. Executive Purchase
Delivery Boy
Key Account Manager
Accession Executive
Clinical Coordinator
Clinical Trials Investigator
Executive - Quality Assurance
Hospital Facility Director
Hospitality Head
Lab Manager
Hospital Operations Intern
Front Office Head
Sales Head
Quality Head
Housekeeping Head
Auditor
Enterprise Resource Planner
Medical Coordinator
Hospital Assistant
Sales Coordinator
Manager On Duty
Quality Officer
OPD Executive
Liaison Officer
IPD Coordinator
Hospital Equipment Procurement Specialist
Safety Compliance Officer
Lab Incharge
Patient Coordinator
Housekeeping Officer
AGM Facility
Back Office
Field Sales Manager
Laboratory Attendant
Office Superintendent
Validation Engineer
Back Office Executive
Government Sales
Lab Service Manager
Sales Development Manager
Security Supervisor
Registrars
Computational Biologist
Laboratory Manager
Assistant Manager-OPD
Quality Coordinator
Patient Care Manager
Clinical Deputy Manager
Validation Specialist
Hospital Food Service Manager
Catering Manager
Hospital Kitchen Supervisor
Health Inspector
Medical Office Administrator
Healthcare Administrative Assistant
QMS Executive
Pharmaceutical Logistics Manager
Laboratory Director
Medical Receptionist
Audit Head
Senior Auditor
Junior Auditor
Telesales Executive
Quality Risk Manager
Risk Management Specialist
QbD Manager
QbD Implementation Specialist
GLP Compliance Officer
Hospital Procurement Manager
Facility Head
Administrative Clerk
Patient Safety Officer
DNB Coordinator
Area Executive
Field Sales Trainee
Quality Analyst
Field Sales Executive
AR Caller
Sales Assistant
Key Account Executive
International Sales Manager
Senior Lab Technician
Quality Nurse Consultant
Quality Assurance Operator
Quality Control Operator
Ayurvedic Product Quality Controller
Related Job Vacancies
View All 1332 Jobs
Related Qualifications
Diploma in Health Administration
Diploma in Hospital Infection Control and Prevention
Diploma in Hospital Waste Management
BBA (Bachelor Of Business Administration)
DHA (Diploma in Hospital Administration)
Diploma in Bio Medical Waste Management
MHA (Master of Hospital Administration)
MHM (Masters of Hospital Management)
PGDHHM (Post Graduate Diploma in Hospital and Health Management)
PhD in Hospital Administration
MBA - Hospitality Management
MSc Hospitality Administration
MD Hospital Administration
PGDHA (Post Graduate Diploma in Health Administration)
BHA (Bachelor of Hospital Administration)
PGDHM (Post Graduate Diploma in Hospital Management)
FACMPE (Fellowship of American College of Medical Practice Executives)
Quality Nurse Certification
MDHM (Masters Degree in Hospital Management)
CPSO (Certified Patient Safety Officer)
DHS (Diploma in Health Statistics)
EPGDHA (Executive PG Diploma in Hospital Administration)
Diploma in Logistics and Supply Chain Management
BBM (Bachelor of Business Management)
BHM (Bachelor in Hospital Management)
MBA Hospital Administration
MBA Hospital and Healthcare Management
PGDM - Hospitality Management
PGDQMHHO (Quality Management of Hospital & Healthcare Organization)
Related Speciality
Hospital Management
Hospital Inventory
Healthcare Sales Management
Patient Safety
Transplant Administration
Healthcare Quality
Health Statistics
Supply Chain Management
Laboratory Management
Clinic Management
Medical Administration
Related Course Titles
Bookmark